PAYMENT GUIDELINES
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Full payment is required for all services before work begins, except Website Development, which requires a $350 non-refundable deposit. The remaining balance is due upon project completion and approval.
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Payments are accepted through our website using debit/credit cards and or invoices and Interac e-Transfer.
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We accept payment by interac email transfers to the following address: ​renebagwandeen02@gmail.com
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All payments are final. Refunds are only issued if ReneGraphicsStudio is unable to complete the project.
PROJECT TIMELINES
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Standard turnaround for projects is 3–14 business days, starting after all required materials are submitted.
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Business days are Monday–Friday from 10AM - 7PM, excluding weekends and holidays.
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If content or materials are delayed, your project will be paused until everything is received.
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Rush service is available for an additional $35, allowing a faster turnaround. Rush service does not apply to Website Development or Branding Packages.
REVISIONS & ADDITIONAL EDITS
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Every project includes 3 complimentary revisions for minor changes such as text, color, or small layout adjustments.
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Additional edits beyond the included revisions are $15 per edit.
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Retainer clients receive 4 free revisions per month.
CANCELLATION POLICY
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Once a project begins, cancellations are non-refundable.
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If a client chooses to stop a project mid-way, all payments made are forfeited.
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ReneGraphicsStudio reserves the right to discontinue a project if communication becomes unprofessional or project guidelines are not followed.
CLIENT RESPONSIBILITIES
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Clients are expected to provide all forms, content, and brand materials in a timely manner.
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Delays in submitting required content may result in project pauses or rescheduling.
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Projects inactive for 30 days or more due to unresponsiveness may be closed with no refund.
RETAINER SERVICES
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Retainer clients may book monthly packages with a minimum 2-month commitment.
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Retainers renew automatically unless canceled with proper notice.
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Unused deliverables do not roll over.
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Retainer clients receive priority service, faster turnarounds, and 4 free revisions per month.